Reference

Our Legal Posture on Your Account and Privacy

Q: What should I do if I suspect unauthorized access to my account?

Change your password immediately and email legal@jackpot123.xyz with your username. We freeze your account, review login history and respond within 24 hours. If fraud occurred, we investigate with payment providers.

Your account belongs to you. We hold your personal data, withdrawal requests and payment history to one standard: transparency and security.

Account verification upfrontDANA, OVO, GoPay, QRIS processed with verificationYour data request honoured in writing

Explore the Lobby Read FAQ

How We Operate Where Local Law Permits

jackpot123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

jackpot123 operates in jurisdictions where access depends on local law. We verify your account details, location and age before deposits and withdrawals move. Your funds held in our merchant account are separate from operational cash. Withdrawals via DANA, OVO, GoPay and QRIS are processed through licensed

1
payment gateways; we retain records for regulatory compliance. If your withdrawal fails, our support team investigates within 24 hours via your registered email or phone. We do not hold funds longer than required by payment processors. Dispute resolution follows the terms you agree to on registration;
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escalations go to our Legal department, reachable through the Support section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Account or Data Issues

Email Support Send account concerns, data requests or withdrawal disputes to [email protected]. Our team replies within two business days during Indonesian business hours.

Live Chat Open your account and use the chat icon in the bottom-right corner. Available 10:00 to 22:00 Jakarta time, seven days a week for urgent account or payment queries.

In-App Settings Navigate to Account > Privacy & Data to request your personal data download, update contact info, or report suspicious activity. Changes confirm via email within 48 hours.

DATA SECURITY & RIGHTS

How We Protect Your Information and Account

Encryption

Deposits, withdrawals and login credentials travel on HTTPS. Your password is hashed; we never store it in plain text. Account access from a new device triggers a verification email.

Data Retention

We keep account records for five years after closure for tax and fraud prevention. Payment history stays for seven years per banking regulation. You can request deletion where local law permits via the in-app Privacy menu.

Cookies and Tracking

We use session cookies for account login and analytics cookies to track page flow. No third-party ad networks receive your account data. You can disable analytics in Account > Preferences without losing core features.

Payment Verification

Before your first withdrawal, we verify your identity via email link and mobile OTP. Deposits via DANA, OVO, GoPay and QRIS skip reverification if you've already withdrawn once in the past 90 days.

Dispute Resolution

If you dispute a withdrawal or claim unauthorized access, contact support immediately. We investigate and respond within five business days, with full transaction logs available on request.

Your Rights

You can request a copy of all personal data we hold, correct inaccurate details, or request deletion of non-essential records. Submit requests via [email protected] with your username and registered email.

Frequently Asked About Account and Data

We collect your full name, date of birth, email, phone number and address for identity verification. We also log deposit and withdrawal amounts, game session timestamps and IP address for fraud prevention and regulatory compliance.

You can request account closure via Account > Settings > Close Account. We delete non-essential data within 30 days. Tax and payment records stay for seven years per Indonesian banking law, where local law permits.

Failed withdrawals reverse automatically within 24 hours. Funds return to your jackpot123 wallet. If reversal fails, our support team contacts your payment provider and responds within two business days with proof of refund.

Your first withdrawal requires identity verification via email and mobile OTP. Subsequent withdrawals from the same DANA, OVO, GoPay or QRIS account skip verification if processed within 90 days of your last successful withdrawal.

Only you and our support team can view your account. Payment processors and banks see only transaction type and amount, not your game history. We never sell or share your data with advertisers.

Change your password immediately and email [email protected] with your username. We freeze your account, review login history and respond within 24 hours. If fraud occurred, we investigate with payment providers.

We retain tax and transaction records for seven years where local law permits. All other personal data is deleted within 30 days of closure unless you request a data export before deletion.

Our Legal Posture on Your Account and Privacy

How to Contact Us About Account or Data Issues

How We Protect Your Information and Account

Encryption

Data Retention

Cookies and Tracking

Payment Verification

Dispute Resolution

Your Rights

Frequently Asked About Account and Data

01 What information do you collect when I open an account?

02 Can I delete my account and all my data?

03 How do you handle a failed withdrawal to my DANA or OVO wallet?

04 Is my withdrawal verified every time I request one?

05 Who can see my account activity and payment history?

06 What should I do if I suspect unauthorized access to my account?

07 How long do you keep my personal data after I close my account?

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